Return Policy

Contact us before you return anything.

International Orders: Return & insurance policies for international orders

All items sold on Artdrum.com or Artdrum's online channels, such as Reverb, include our Quality Guarantee which means they are guaranteed against damage, defect and poor craftsmanship/quality.

We offer a 30 day return policy for most items (14 days for drum heads and skins).

• If any item arrives damaged, defected or with poor craftsmanship, please contact us promptly so we can help resolve the issue.

• If an item arrives damaged or defected and needs to be returned to Artdrum or our distributor, a return shipping label will be emailed to you (you do not have to pay for the shipping); and if a replacement item needs to be shipped to you, then it will be shipped at no cost to you.

• If an item arrives damaged or defected sometimes photos are needed. Photos of a damaged or defective item normally help speed up the return and/or replacement process. Plus, if an insurance claim needs to be filed, then photos are required.

• If an item arrives damaged or defected be sure to keep the original shipping box and packaging material. In cases where an insurance claim needs to be filed, photos of the box might be required. 

If there is no defect or damage and does not have poor quality, but you want to return an item, then who pays the Return Shipping Costs?

• If you want to return an item that has no defect or damage and is not of poor quality, then the customer is responsible for the return shipping costs. 

If there is no defect and the quality is not poor, but you want to return an item, then who pays the Original Shipping Costs?

• If you return an item that has no defect or damage and not of poor quality, then the customer is responsible for the original shipping costs. 

Are there ever any Restocking Fees?

• Some items, including, but not necessarily limited to, Paiste Gongs, Sabian Gongs, Wuhan Gongs and LP items may have a 3 - 9% restocking fee.  Whether a restocking fee applies partly depends on a given circumstance and reason for return. If you want to find out whether there will be a restocking fee for returning an item before you order, please ask us.

Items that are not defected must be returned new condition:

1. Items which are returned NOT because of damage, defect or poor quality, must be returned in new condition. If they are not, then only a partial refund will apply, which will be determined after receiving and inspecting the item.

NOTICE: EXCEPTIONS TO RETURNS & REFUNDS

Please note: Special orders cannot be canceled after a manufacturer receives the order. Please place a special order only if you are certain that you want the item(s), which you are ordering.